The Estee Lauder Companies Smashbox Online Coordinator (12 Month FTC) in London, United Kingdom
Smashbox Online Coordinator (12 Month FTC)
Brand: Estée Lauder Companies
The Online Coordinator plays a crucial role supporting the Smashbox brand website and eRetail presence, helping drive the brand’s online strategy forward while ensuring a best-in-class consumer experience.
eCommerce and User Journey
Work closely with the Online Manager & Assistant Manager to define site content in accordance with the UK Marketing Calendar and Seasonal Focuses
Set up products and offers and ensure everything is thoroughly tested ahead of go-live
Be the team lead on all new site functional & content enhancements ensuring the site is visually impactful and effective at converting users to purchase
Brief design concepts and ideas into the creative team
Proactively seek opportunities to improve the customer journey and site experience, and manage the execution of all local initiatives - briefing the UK Production team, obtaining Global approval and performing rigorous QA
Create weekly and monthly online reports for the team to review performance
Work closely with the Events Management team to set up website saleable stock allocations, escalating and resolving any discrepancies
Constantly monitor and evolve co.uk to ensure the site is fully optimized for all devices
eRetail and Pure Plays
Create new line forms for each eRetailer and Pure Play site.
Conduct weekly brand audits on all eRetail and Pure Play sites ensuring a consistent brand messaging and site exposure.
Send eRetailers and Pure Plays site assets in-line with site exposure agreements.
Brief in monthly brand refreshes on all our brand rooms.
Customer Retention & Recruitment
Build all brand emails and report back to the team on a weekly basis
Constantly think of new ways to recruit new customers to the brand and build loyalty with existing customers to keep them with the brand
Build social ads in Facebook business manager and work with the agency to get these live in a timely manner.
Ensure all products are set up correctly and merchandised effectively and Offer Codes are set-up and tested thoroughly
Conduct daily site audits on co.uk to ensure all products are in stock, the user journey is perfect and checkout is working as it should be
A passion for makeup & beauty
Proven e-commerce experience, ideally within the retail industry
Strong copywriting skills, a creative mind set and flawless attention to detail
Excellent communication skills and an eagerness to work collaboratively across departments and functions e.g. PR, Social Media, Marketing, Events, Education.
Results driven with a challenger mind-set and entrepreneurial spirit
Highly organized, proactive and a flexible approach to work
Works well under pressure and manages time effectively to prioritize to meet deadlines.
Proficiency in Microsoft Excel
Strong analytics skills, with significant experience using Google Analytics and other ecommerce reporting tools
Experience of working with Drupal websites is desirable but not mandatory
Closing date for applications: Monday 17th December 2018
Job: Online / E-Commerce
Primary Location: Europe, Middle East, Africa-GB-ENG-London
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 1820487