The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.
The Estee Lauder Companies Senior Manager, Ecommerce, Glamglow North America in Los Angeles, California
Senior Manager, Ecommerce, Glamglow North America
The Sr. Manager of eCommerce will manage overall ecommerce business and deliver sales for GG Online, North America. He/She will direct the day-to-day online operations relating to glamglow.com’s e/m-commerce with oversight responsibility for top line sales, operating metrics, key performance indices, advertising/promotions budget and maintaining bottom line targets in close coordination with NA GlamGlow GM.
The ideal candidate needs to have an in-depth understanding of how to drive ecommerce sales through effective and cost efficient marketing programs. An analytical and strategic thinker is required to balance new customer acquisition programs with retention initiatives as well as identifying and embarking on business development opportunities. It is imperative that this person be familiar with marketing and technology opportunities that increase sales and consumer engagement.
Further, this position will collaborate closely with but not limited to North America Sales and Marketing, Global Marketing, Digital Marketing, Creative, Production, Finance, Legal and Customer Service.
Ecommerce P&L Management
Partner with leadership to optimize A&P (advertising & promotions) budget.
Work with in-house team and external vendor teams in order to achieve plan and Brand goals.
Be the architect of marketing and sales programs. Develop and test strategies and roll-out successful initiatives.
Online Marketing & Promotions
Oversee all online promotional marketing calendars for US/Canada.
Collaborate with Acquisition Team to develop and implement the seasonal online marketing calendars to marry the Brand Sales and Marketing initiatives across e-commerce channels.
Create online only content and events throughout the seasons which enable a best of breed experience for the consumer while meeting/exceeding the daily/weekly sales plans for US/Canada. Develop and manage the advertising and promotions budget for all such programs. Must understand usability and quality assurance testing in order to minimize customer service issues and time to market.
Work closely with Marketing, Global Communications Special Events and North America Applied Marketing to optimize offline advertising and partner relationships in order to drive online awareness and increase opt-ins and revenue.
Partner with Online Inventory Planning and Executive Director of Global E/M Commerce to maintain appropriate sell through and merchandising of limited life items and forecasting of new product launches. Forecast sample orders to support launch, promotions, and business driving initiatives for US/Canada and retailer.com.
Partner with North America Applied Marketing to align forecasts to ensure proper coverage for omnichannel initiatives.
Lead special projects as applicable.
Email/SMS and Database Marketing
Develop Glamglow customer communication and online marketing strategy.
Develop and manage email calendar
Develop and implement all email/sms/direct mailer marketing programs and manage growth and maintenance of consumer database; continually seek ways to optimize email campaigns.
Work closely with Online Asst. Manager to ensure email and promotional creative follow brand guidelines and meet sales objectives; Supervise creation process to ensure timely deployments.
Develop database segmentation plans to maximize ROI and engagement while minimizing opt-outs. Make recommendations on how best to invest in each segment.
Work with email provider to launch new technologies to improve communication relevancy.
Understand all online marketing industry standards; Develop key performance indicators for GG’s Online business
Must have a proven track record of 6 years of online marketing experience. eCommerce or catalog experience strongly preferred.
Proven ability to deliver a range of projects based on project scope, timeline, cost and quality.
Must have the ability to translate Brand vision to the online channel and execute strategies that lead the company consistently towards that vision.
Must have strong skills in strategy and planning, budget and P/L management, merchandising, and marketing.
Proven leadership and team management skills derived from having direct responsibility for building and managing a cohesive, high-performing team.
Needs to be a creative and analytical thinker and problem solver, thrive in fast paced environment, prioritize and oversee multiple projects at once, have attention to detail and work well with cross functional teams.
Ability to manage internal and external project resources; Experience managing the work of third party vendors
Strong written and verbal communication skills. Ability to communicate complex ideas and processes in a simplified manner.
BA/BS required, MBA preferred.
Job: Online / E-Commerce
Primary Location: Americas-US-CAA-Los Angeles
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 205827
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com