The Estee Lauder Companies Smashbox - Store Manager (Studio Director) in Los Angeles, California

Smashbox - Store Manager (Studio Director)

Brand: Smashbox

Description

Position: Studio Director (Store Manager) / Social Media Manager

Reports into: Director of Sales, West

Location: Smashbox Venice

POSITION OVERVIEW:

Our Studio Director channels a trailblazing spirit to manage the Smashbox Venice door. Their on-point judgment and confident decision-making help them slay the retail experience and drive social engagement on local Instagram handle. We envision they will be running this door as if it were their own studio, demonstrating high-touch client service, leading our crew and liaising with HQ to create kickass experiences for the customer. Our studio director is the magic ingredient of our business, responsible for driving the business, demonstrating Smashbox core values, leading social media content and fostering creativity, community and collaboration in store. The role of the Sales Director is to achieve retail sales goals via strategizing, planning and executing in the following key areas: store programs, events, launches, staffing and crew development. The Studio Director is responsible for conducting in-store trainings and the education, coaching, and development of the crew. The Store Director assesses the crew’s ability to effectively incorporate the taught skills and techniques. They assess and manage performance and provide frequent feedback to Headquarters. They will drive client acquisition through outreach, client management, social influence, oversight of visual merchandising execution, and by building collaborative relationships with key stakeholders in the community. They will drive conversion through coaching of the selling staff, negotiating for additional resources to support promotional activities, creating and overseeing event execution.

RESPONSIBILITIES:

Sales Performance

  • Develop and communicate individual and collective sales, social engagement goals & customer service and experience objectives

  • Results: Analyze and review goal attainment and develop strategies to drive positive results for the crew collectively and individually

  • Utilize coaching and development skills to ensure thoughtful execution on business strategies

  • Managers/leads/influences crew in driving sales, excellent customer service and quantifying the team’s ability to meet/or exceed sales goals

  • Develop crew through regular, quality one-on-ones with focus on

  • achievement of sales and productivity goals

  • Assess staffs' incorporation of skills and techniques taught and overall sales performance

  • Utilize and demonstrate solid understanding of sales, product knowledge, events, operations, and cosmetic industry to keep business and crew moving forward by capturing consumer insights/sales trends/traffic patterns to influence optimization of the store operations

Social Media Manager

  • Produce and shape “Instagram-able” moments for the customer and capture via social to encourage engagement

  • Manage content and planning calendar for local Instagram handle @SmashboxVenice

  • Ability to interpret/analyze social media results and partner with NA/Global teams to make recommendations where appropriate

  • Foster energy and excitement in store to drive engagement and results

  • Use best judgment using Social Media

Customer Service

  • Lead by example and set the standard for the crew in regards to customer service expectations

  • Resolve customer concerns and requests in a timely manner to build and foster relationships based on trust and respect.

  • Handle customer refunds graciously and professionally

  • Utilize clientele program to reconnect with clients to maximize sales and service

  • CRM/POS, Social Engagement tracking, event booking

Manager / Crew Relationship

  • Be cool to everyone and keep it real. Maintain a fair, collaborative and cooperative work environment

  • Share the love. Develop an internal communication system that acknowledges and cultivates essential skills

  • Vision. Ensure crew is aligned, empowered and motivated to overall vision, goals, and financial objectives

  • Ensure all crew receives bonus/incentive criteria and direction needed to maximize individual/collective contribution and engagement

Development

  • Attract, identify, hire and retain crew members that embody the Smashbox core values

  • Lead and encourage conversations focused on performance and development

  • Offer consistent feedback and recognition to drive store performance by encouraging honest communication

  • Deliver effective sales coaching; modeling, observing and providing feedback to ensure effective delivery of sales techniques for varying consumer profiles, including link selling techniques for new employees, to ensure sales goal achievement

  • Analyze and evaluate how the crew is using training knowledge to drive sales, and demonstrate the ability to identify top performers to develop future bench, as well as recognize and coach opportunities for improvement

Administration & Operations

  • Manage store expenses to meet budget guidelines

  • Maintain appropriate inventory levels aligned to achieve plan

  • Schedule the crew to meet business needs; track and monitor accuracy of employee time reporting, and enforce state meal and break compliance

  • Execute new launch displays, collateral placement, etc.

  • Oversee all planning details for ‘Always On’ events and Daily Themes

  • Prepare, coordinate and ensure a complete and accurate physical inventory as required

  • Manage cash loss prevention procedures and established security policies (daily deposits/armored car service)

  • Ensure procedures regarding keys, locks and alarm systems are adhered to

  • Manage/Oversee shipment receipt and follow designated handling protocols as applicable when returning merchandise

  • Maintain good work environment standards that are free from hazards

  • Comply with hygiene standards

  • Follow Loss Prevention procedures

Qualifications

  • Motivated self-starter with entrepreneurial mindset

  • Ability to motivate, inspire and engage the crew

  • Strong leadership behaviors and approachability

  • Makeup is their 2nd favorite thing

  • Detail oriented

  • Desire to make an impact on customers and crew members

  • Self-motivated, positive attitude, service-oriented and deeply collaborative

  • True pioneering/creative spirit

  • 3 years of relevant experience; Specialty store/studio management background a plus

  • Ability to stand up to 8 hours a day

  • Moderate physical effort – unpacking stock, collateral, moving displays and visuals

  • Available to work nights, weekends and holidays as needed

Job: Retail - Store

Primary Location: Americas-US-CA-Los Angeles

Job Type: Standard

Schedule: Full-time

Job Number: 185139

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.