The Estee Lauder Companies Executive Director, Clinical and Claim Substantiation in Melville, New York

Executive Director, Clinical and Claim Substantiation

Brand: Estée Lauder Companies Corporate Departments


Position S ummary:

The Executive Director, Clinical and Claim Substantiation, is a senior level technical leadership position responsible for the oversight of clinical research and claim substantiation across the Estée Lauder Companies. This position is critical to the clinical substantiation of claims and the establishment of clinical testing strategies for our brands. The primary goal for the Clinical Testing Department is to demonstrate product efficacy and provide adequate support for any claims. The Clinical Testing Department manages a large volume of studies, internal and external, and consists of a large team to manage.

Responsibilities include:

  • Leading and managing a 15 member team of clinical scientists

  • Developing talents and assessing performance

  • Ensuring clinical claim substantiation across brands.

  • Supporting the establishment of Claim/Demo/Visual strategies

  • Partnering with Product Development and Marketing to define and create innovative clinical testing strategies.

  • Establish consistent clinical claim substantiation documentation, in partnership with Claim Integrity and Legal

  • Final decision on product testing strategies

  • Final decision on testing calendar based on priorities, budget, launch dates, etc.

  • Final decision on claims to be tested in clinical studies.

  • Communication of clinical testing results to the brands

  • Creative input on claims in marketing copies.

  • Consultation as a claim expert to support internal and external enquiries or challenges

Key Roles and Responsibilities:

Leadership- Provide leadership in building and supporting claims testing strategies across all brands. Lead and develop the Clinical Testing team of scientists to provide unsurpassed clinical support on claims/demos/visuals to assure integrity and innovation of our claims.

Decision Making - These decisions impact new product launch dates, primary and secondary copy dates, company spending for new technologies. oor decisions on claims testing could result in missed deadlines for product launches, unnecessary internal budget spending as well as wasted company dollars on ineffective technology. Incorrect wording on claims copy causes legal implications for Estee Lauder Companies.

Independence of Action and Accountability – This position sets and influences the business strategy for the team. The primary goal for the Clinical Testing Department is to ensure product efficacy and provide adequate support for any claims. Any decisions made or business strategies must exist for this endpoint. Such decisions related to the business processes are regularly made independently without the need to consult the supervisor.

Problem Solving – The most frequent type of problem/issue encountered in this position involves managing the volume of testing that needs to be completed with limited resources and limited time. When timing is crucial and every study is a priority, it is a challenge to complete the necessary studies and provide timely results without sacrificing the integrity of that study. Innovative planning is always needed to schedule so many studies without sacrificing quality. Complexity is increased when managing the high demand for all claims to be tested globally and developing and validating claims to be competitive with other leading brands. Claims testing is the last step in the development of new products and often results in extremely tight time lines. Each challenge which arises may be unique and key priorities must be recognized. This requires creative and new solutions in order to maintain deadlines and a successful team.

Budget Responsibility – This position manages a complex set of clinical and claim testing budgets working the brands and the innovation teams.


A proven clinical and Claim substantiation leader with excellent collaborative, interpersonal communication, technical writing, organization, people development and team building skills with a strong scientific background is essential.

This position requires a comprehensive knowledge of clinical testing and claim substantiation relative to personal care/cosmetic products. In addition, a strong professional scientific background in skin biology, biochemistry, chemistry, pharmacology, biophysics or physiology is required. A strong working knowledge of bioinstrumentation and other clinical assessments is also required.


Minimum of Master’s degree in a scientific discipline (Biology, Biophysics, Biochemistry, pharmacology or related fields). PhD preferred. Bachelor degree in a related scientific discipline also acceptable with at least 15 years of experience in clinical and cosmetic product claim support.


Experienced clinical and claim substantiation professional having minimum of 10-15 years industry/business experience including at least 5 years directly related to personal/cosmetic products.


  • Demonstrated team leadership in a matrixed environment.

  • Proven Leadership, Communication and Collaboration skills.

  • Track record in developing talents and building strong, high-performance and engaged teams

  • Possess excellent judgment, tact, diplomacy and flexibility.

  • Hands-on experience and expertise in all aspects of clinical testing (bioinstrumentation, imaging and other clinical assessments)

  • Highly effective organizational planning skills and project management of multiple projects/products is required

  • Excellent analytical, written and verbal language skills with outstanding proficiency in English are necessary.

  • Capable of translating marketing concepts into technically and scientifically-based testing strategies.

  • Track record of publications and presentations (both internal and external).

  • Demonstrated agility in troubleshooting.

  • Requires experience in successfully interacting with external experts to help drive research programs, testing and identify future technology trends.

  • Ideally has experience in the direct interaction with Marketing and Legal functions.

Job: Research & Development

Primary Location: Americas-US-NY-Melville

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 10 % of the Time

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 177509