The Estee Lauder Companies Recruiter, Clinical Testing in Melville, New York

Recruiter, Clinical Testing

Brand: Estée Lauder Companies Corporate Departments

Description

Responsible for the recruitment of qualified panelists for in-house claims studies, ensuring all study subjects meet strict inclusion and exclusion criteria. Meet critical deadlines for recruitment to support product claims substantiation. Monitor panelist compliance throughout the study duration, and provide a high-level of customer service.

ACCOUNTABILITIES:

  • Adhere to Good Clinical Practice processes to support study integrity.

  • Interpret clinical testing protocols, evaluate recruitment needs, and plan recruitment strategies.

  • Collaborate with Clinical Investigators to review clinical testing criteria and determine special needs.

  • Select and recruit qualified panelists for clinical, safety, innovation, research, and sensory studies, utilizing various recruitment strategies, ensuring that specific criteria are met for the successful completion of clinical studies.

  • Determine recruitment priorities and ensure all studies are booked on time to meet critical deadlines.

  • Accurately qualify candidates for clinical studies to meet complex study demand through one-on-one pre-screenings, photo analysis and/or one-on-one visual qualification.

  • Communicate instructions and schedule expectations to panelists with detail and clarity to ensure understanding and acceptance of study requirements.

  • Schedule all testing time-points for recurring panelists’ visits, ensuring lab capacity is maintained for efficient testing process.

  • Monitor panelist compliance for the duration of all clinical studies to support study integrity.

  • Provide high-quality customer service to all participants and promote a culture of high-touch customer service.

  • Provide support to Panelist Relations team by performing other tasks as needed.

  • Respond to requests from Supervisor as necessary.

  • Must be available to work 7:00 am to 4:30pm.

Qualifications

  • Associates degree or equivalent experience in related field

  • 2-5 years prior experience in a similar setting

  • Knowledge and understanding of clinical testing protocols, procedures, and testing instrumentation preferred.

  • Must have excellent communication skills, including strong telephone skills

  • Must have excellent customer service skills

  • Must have strong organizational, time management and multi-tasking skills in order to handle several projects simultaneously

  • Must be detail-oriented

  • Strong computer skills including Microsoft Word, Excel, Outlook

Job: Research & Development

Primary Location: Americas-US-NY-Melville

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: No

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 185887