The Estee Lauder Companies Manager, HR, Travel Retail (Retail) in Miami, Florida

Manager, HR, Travel Retail (Retail)

Brand: Estée Lauder Companies


Responsible for leading HR responsibilities for retail employees of all ELC brands, including employee relations, talent acquisition, performance management, talent management, engagement, learning & development, compliance, employee programs. The Retail HRBP will work with Corporate HR and with the field management in developing and implementing the employee retail strategy.

Retail Human Resources Manager:

Employee Relations

  • Demonstrates success in managing complex employee relations issues conducting investigations and hearings, providing advice and coaching to managers.

  • Track data to develop an understanding of re-occurring employee relations issues within regions and specific store locations and create best practices to run an effective organization.

  • Interprets and evolves policy and processes to support a fair, positive, productive work environment

  • Remain up to date with employment legislation and best practice, communicating relevant information to the business.

Talent Acquisition

  • Identify and plan future recruitment needs and work collaboratively with Sales Management to ensure an up to date job description and person specification is maintained for each vacancy.

  • Develop and maintain relationships with recruiters, external recruitment agencies and professional organizations. Point person for managing relationship/contracts/processes with identified third parties.

Performance & Talent Management

  • Support Sales Management in the identification, and development of high potential candidates within the team.

  • Partner with Sales Management to manage succession planning & career-planning of field/retail talent.

Learning & Development

  • Work in partnership with the management to identify, and implement non-branded soft skill trainings and other development programs.

  • Coordinate the creation and/or implementation of related trainings for retail.


  • Maintains a pulse on employee engagement through frequent market visits and ongoing dialogue with employees.


  • HR Connect transactions as HR approver for Field Population (ensures accuracy and adherence to defined processes).

  • Well informed on external/competitive retail best practices and share internally with HR colleagues, recommend new and innovative programs and practices to positively impact the in-store culture, operations and retail performance, in line with Retail HR Strategy

The High-Touch Leadership Competencies provide the framework to build and grow the skills, knowledge, and behaviors in each employee to lead from every chair. Everyone is expected to lead in every position. All of the High-Touch Leadership Competencies are important to success. However, in each position there are three competencies that are imperative for job success.

  • Aligns and Engages the Team in the Vision: Provides clarity to each team member on their role in achieving

the vision, strategy, and goals.

  • Develops Talent and Capabilities: Identifies and cultivates essential skills and attributes to maximize

individual contribution and engagement.

  • Builds Collaborative Relationships: Builds relationships based on trust and respect. Promotes the inclusion

of diverse knowledge, skills, and experiences to achieve results.

  • Demonstrates Learning Agility: Ability to anticipate change, face reality, draw conclusions, and swiftly

mobilize to adapt to changing needs and demands.


Minimum Education level: College

Minimum Years of Experience:5

% Travel Time: 50%

Required Language Proficiency:English & Spanish

Licenses or Certifications:

Additional Job Specifications (e.g., physical demands, working conditions, equipment/machinery, specific skills, etc.):

Job: Human Resources

Primary Location: Americas-US-FL-Miami

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Number: 1821952