The Estee Lauder Companies Director Education, E-Learning,Travel Retail Worldwide in New York, New York

Director Education, E-Learning,Travel Retail Worldwide

Brand: Estée Lauder Companies

Description

Summary

This position will be the e-learning lead on the newly established Travel Retail Worldwide Cross-Branded Corporate Education team. This Director will partner with the Executive Director to bring all necessary content to life on the designated e-learning platform, measure its effectiveness, and become an expert in different ways to enhance TRWW’s education capabilities through engaging e-learning tools.

Responsibilities

E-Learning

  • Support ED in adapting, maintaining and evolving e-learning both hero-product and brand-agnostic materials

o Help to adapt training content from the physical environment to digital platforms

o Test content receptivity with field end-users

  • Watch over user interfaces ensuring that information order and product mentions make sense for the end-user

  • Lead contact/point-person for GIS, development and design vendors

  • Become an expert on the chosen corporate e-learning platform

o Act as team interface with all e-learning platform vendors to initiate and maintain program

o Learn and become a power user on Articulate 360 Authoring Suite. Advise team on which authoring tool is appropriate for varied situations

o Ensure excellence in execution and continue to push for innovation in development and design

  • Manage development and maintenance budget for all e-learning development and programming

  • Manage tracking of KPI progress utilizing designated analytics tracker –

o Develop appropriate test-and-learn KPI’s

o Drive usage of e-learning modules and incentivize compliance

o Communicate findings and partner with Executive Director working to adjust plan accordingly

Site Administration

  • Ensure that all users are added in a timely manner and are given appropriate module access

  • Ensure that users who leave their roles have access removed

  • Act as lead global administrator

Calendarization

  • Partner with Global Communications, Consumer Engagement teams to keep tabs on special traffic/business-driving celebrity mentions

  • Manage calendar guides (Including but not limited to notable launches, trips, merchandising programs)

Social Media

  • Create and monitor closed pages on social sites for BA community building

o Act as Administrator to keep tabs on posted content

o Facilitate contests and competitions

Qualifications

  • Background in or passion for CPG, Beauty, Personal Care, Luxury Goods

  • 8 years related experience

  • Passion for or curiosity about adult learning and e-learning

  • Excellent communication skills, both oral and written, especially for audiences where English is second or third language

  • Strength in analytics

  • Comfort with/enthusiasm for new technology adoption

  • Able to build strong working relationships, especially with those who are not responsible to you via reporting relationships

  • Exceptional attention to detail

  • Enthusiastic team-player with high-level of emotional intelligence

  • Ability to be flexible and grow and change with the role

  • Passion for multi-national environments and multi-cultural consumers

  • Experience building and establishing a new capability from scratch

  • Knowledge of/passion for/curiosity about social influencers and their effect on product sales

Job: Education / Training

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Number: 192479