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The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

The Estee Lauder Companies Director, Quality Assurance in New York, New York

Director, Quality Assurance

Brand: Estée Lauder Companies


The Estee Lauder Companies seeks a Director, Global Quality Assurance to provide leadership and management of the global Quality Audit Program and QA OTC Complaint Handling Response Investigation Process program.

Key Responsibilities:

  • Lead the overall management of the global Quality audit program, including: internal EL manufacturing and distribution sites, 3rd party, supplier audits and other vendors as needed.

  • Lead and manage a staff of 6 internal quality auditors who conduct audits and oversee audits/reports conducted by outside auditing agencies and the associated vendor program.

  • Ensure that audits are conducted according to EL policy, that every audit has a timely audit report issued, and that corrective action/preventative action (CAPA) plans are identified for every audit.

  • Implement and maintain databases for: audit scores, non-conformances and repeat non-conformances, such that continuous improvement can be objectively driven towards higher performance.

  • Develop and review analytics so that reports can be shared at frequency to provide status, trends and recommendations for continuous improvements.

  • Collaborates and liaises with all relevant functions (including R&D, GSR, Procurement, Manufacturing, QA and others) to ensure a coordinated approach to standardization, execution and continuous improvements.

  • Administer auditor training and calibration programs for consistency and standardization of audit practices.

  • Implement, maintain and share a Community of Practice database for global application of best practice CAPA solutions derived from audit experience.

  • In addition to managing the global Quality audit program, also personally conduct quality audits per the corporate audit schedule.

  • Assure that existing and new corporate EL policies/procedures are integrated into quality audit inspections to ensure global compliance.

  • Maintain a regulatory agency inspection nonconformance database.

  • Be knowledgeable in and stay current in regulations pertaining to the personal care industry; e.g. OTC GMPs, dietary supplement GMPs, food GMPs, EU GMPs, etc. Act as an expert resource regarding regulatory GMP questions globally.

  • Manage and administer the QA OTC complaint handling response investigation process according to policy/procedure and ensure that complaints are handled efficiently and timely.



  • Bachelors or Masters in science or engineering (chemistry, pharmacy, or food technology preferred) or equivalent through experience and additional training. Additional formal training in Quality Management a plus.

  • Minimum 10 years’ experience in managerial positions, preferably in Quality Assurance, in an international environment in consumer goods (cosmetics (preferred), packaged goods, food) or pharmaceuticals.

  • Prior quality auditing experience in pharma, medical devices, or OTC drugs a plus

  • Demonstrated success in handling multiple cross-functional projects in a complex environment.

  • Excellent communication, leadership and human relations skills - able to work well with all elements within and outside of the organization.

  • Experienced in Quality Management with special emphasis and experience in quality auditing, global regulatory GMPs and demonstrated dealings with regulatory agencies (global a plus).

  • International experience a plus.

  • Demonstrated technical writing skills, e.g. policies and procedures.

  • Computer literate with good working knowledge of Microsoft products (SAP knowledge an added advantage).

Fluent in English (written and spoken).

Job: Manufacturing - Supply Chain

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: No

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Number: 1821122