The Estee Lauder Companies Director, Quality Assurance in New York, New York

Director, Quality Assurance

Brand: Estée Lauder Companies


The Estee Lauder Companies seeks a Director, Global Quality Assurance to provide leadership and management of the global Quality Audit Program and QA OTC Complaint Handling Response Investigation Process program.

Key Responsibilities:

  • Lead the overall management of the global Quality audit program, including: internal EL manufacturing and distribution sites, 3rd party, supplier audits and other vendors as needed.

  • Lead and manage a staff of 6 internal quality auditors who conduct audits and oversee audits/reports conducted by outside auditing agencies and the associated vendor program.

  • Ensure that audits are conducted according to EL policy, that every audit has a timely audit report issued, and that corrective action/preventative action (CAPA) plans are identified for every audit.

  • Implement and maintain databases for: audit scores, non-conformances and repeat non-conformances, such that continuous improvement can be objectively driven towards higher performance.

  • Develop and review analytics so that reports can be shared at frequency to provide status, trends and recommendations for continuous improvements.

  • Collaborates and liaises with all relevant functions (including R&D, GSR, Procurement, Manufacturing, QA and others) to ensure a coordinated approach to standardization, execution and continuous improvements.

  • Administer auditor training and calibration programs for consistency and standardization of audit practices.

  • Implement, maintain and share a Community of Practice database for global application of best practice CAPA solutions derived from audit experience.

  • In addition to managing the global Quality audit program, also personally conduct quality audits per the corporate audit schedule.

  • Assure that existing and new corporate EL policies/procedures are integrated into quality audit inspections to ensure global compliance.

  • Maintain a regulatory agency inspection nonconformance database.

  • Be knowledgeable in and stay current in regulations pertaining to the personal care industry; e.g. OTC GMPs, dietary supplement GMPs, food GMPs, EU GMPs, etc. Act as an expert resource regarding regulatory GMP questions globally.

  • Manage and administer the QA OTC complaint handling response investigation process according to policy/procedure and ensure that complaints are handled efficiently and timely.



  • Bachelors or Masters in science or engineering (chemistry, pharmacy, or food technology preferred) or equivalent through experience and additional training. Additional formal training in Quality Management a plus.

  • Minimum 10 years’ experience in managerial positions, preferably in Quality Assurance, in an international environment in consumer goods (cosmetics (preferred), packaged goods, food) or pharmaceuticals.

  • Prior quality auditing experience in pharma, medical devices, or OTC drugs a plus

  • Demonstrated success in handling multiple cross-functional projects in a complex environment.

  • Excellent communication, leadership and human relations skills - able to work well with all elements within and outside of the organization.

  • Experienced in Quality Management with special emphasis and experience in quality auditing, global regulatory GMPs and demonstrated dealings with regulatory agencies (global a plus).

  • International experience a plus.

  • Demonstrated technical writing skills, e.g. policies and procedures.

  • Computer literate with good working knowledge of Microsoft products (SAP knowledge an added advantage).

Fluent in English (written and spoken).

Job: Manufacturing - Supply Chain

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: No

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Number: 1821122