The Estee Lauder Companies Executive Director, Agency Management, Global Creative Operations in New York, New York

Executive Director, Agency Management, Global Creative Operations

Brand: Estée Lauder Companies Corporate Departments



Lead Global Creative Operations’ COE (Center of Excellence) agency management pillar. Over the next 12 months, work with brand Creative and Indirect Procurement to implement a new creative agency model, including outsourcing of transactional work and transition to new agency partners. Long term, partner with cross-functional teams to support and drive efficiency and effectiveness in the ELC agency ecosystem. Oversee agency curation and performance/compliance workstreams.


  • Partner with brand Creative and Indirect Procurement to implement outsourced transactional agency model

  • Transition transactional work (mechanicals, Tier B photography and videography) from incumbent agencies and internal teams to new agency partners

  • Ensure processes, roles & responsibilities, and handoffs are clearly defined and seamless between internal organizations and agency partners


  • Support VP to develop partnerships and build trust with creative leadership and creative teams

  • Maintain view of brand agency requirements and act as liaison between IP and creatives

  • Develop understanding of agency needs for upcoming launches/seasons, through partnerships with brand Creative and Creative Ops

  • Ensure compliance to agency management standards through partnership with Indirect Procurement and brand leadership teams

  • Surface issues with brand compliance to agency model to VP and brand leaders

  • Partner with Indirect Procurement and brand Creative organizations to develop regular forums for cross-brand agency management learnings and best-practice sharing

  • Develop relationships with regional indirect procurement / Regional Design & Development Center leads to understand agency management needs

  • Manage career development of direct reports (1-2)


  • Position requires 10 years of experience working either within creative agencies or internal creative departments

  • Background ideally also includes experience working within creative operations either for a large agency or a brand, with preference towards serving multi-brand companies (either from inside or from agency perspective)

  • Must have a strong understanding of current trends in global creative and media landscape – e.g., digital media and all emerging platforms

  • Must have experience with prestige beauty and/or luxury goods

  • Must have experience handling multiple stakeholders and functions across a large organization

  • Must have experience managing and developing a team

  • Must have strong collaboration, interpersonal, organizational, and presentation skills

  • Must be flexible to handle ever changing priorities

  • Must have demonstrated ability to lead and work in a fast-paced environment

Job: Creative / Design

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 182698