The Estee Lauder Companies HR Director, eCommerce, Online Divison in New York, New York

HR Director, eCommerce, Online Divison

Brand: Estée Lauder Companies Corporate Departments


ELC Online is the Digital and E-Commerce Division of the Estée Lauder Companies Inc., a family of brands encompassing MAC, Tom Ford Beauty, Smashbox, GlamGlow, Too Faced, Becca, Estée Lauder, La Mer, Bobbi Brown, Clinique, Origins, Aveda, Jo Malone, Bumble and bumble and others. ELC Online has a global presence of hundreds of sites across the world, employees based in 39 countries, and is experiencing double digit growth annually. We help our brands connect with our consumers anytime, anywhere, from any device.


This role is responsible for leading a broad range of HR responsibilities for the Company’s Online Division. The most critical part of this role is taking the business strategy and aligning our HR objectives to support the business. This role oversees the day to day HR functions for the fast paced and dynamic eCommerce teams. This role handles Employee Relations, Organizational Design, Talent Development, Performance Management, Compensation, Training and Employee Programs.




  • Help set and drive progress against the HR strategy in support of the Online business

  • Drives innovation in our approach to Talent Development, Compensation, Recruitment and Organization Development

  • Utilizes creative thinking and creative approach to problem solving on a daily basis

Talent / Culture

  • Overseeing and taking a proactive approach to employee relations. Acting as an employee advocate, helping to identify trends and making recommendations by providing guidance and issue resolution. Creating and managing Performance Improvement Plans where required. Must be able to assess a problem, identify the root cause, and make recommendations for improvement.

  • Making internal career development recommendations based on employees’ strengths and developmental readiness.

  • Fostering a culture of engagement that values diversity and inclusion and that demonstrates fair and consistent management practices.

Org Development and Change Management

  • Integrating oneself into the business by understanding what the Online Division does, and getting to know and objectively assess the best structure, process and talent for high growth

  • Understanding external trends in the marketplace and making recommendations on how those could affect internal Online employees

  • Facilitates change leadership by aligning resources and key stakeholders within Online and within the rest of the organization

Annual HR Processes

  • Overseeing, influencing, and executing the annual HR processes, such as the annual Performance Management cycle, the Talent Planning process (i.e., succession planning) the bi-annual salary planning cycle

  • Participating in and successfully launching company and HR initiatives and meeting project


  • Demonstrated Progressive, Creative Thinking

  • Strong Bias for Action

  • Demonstrated ability to influence outcomes and senior leaders

  • Basic understanding of and passionate interest in eCommerce and Direct to Consumer technology

  • Demonstrated ability to anticipate needs of the business, connect the dots, identify internal and external trends

  • Intellectual curiosity, great follow up, and great attention to detail

  • Demonstrated Learning Agility

  • Ability to multitask in a fast paced environment

  • Excellent organizational skills

  • Strong interpersonal, communication and listening skills

  • Ability to deal w/ambiguity and confidential information

  • Bachelor’s Degree, MBA Preferred

Job: Human Resources

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 185402