The Estee Lauder Companies Manager, Digital Production, Clinique in New York, New York
Manager, Digital Production, Clinique
Manager, Digital Production
Who We Are
Sure, you know Estée Lauder, but do you know the Estée Lauder Companies Inc. full family of brands? We’re also MAC, Clinique, La Mer, Origins, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble and Too Faced… just to name a few. You know us. You love us. Why not work with us?
With headquarters in the heart of Silicon Alley in Manhattan’s Flatiron District, we connect with our customers anytime, anywhere, from any device. We’re committed to innovation, working with the best tools and technologies available to help our shoppers seamlessly navigate the digital world of beauty. ELC Online is a collaborative work environment that hums with the buzz of 80% female leadership. It’s also home to bold technologists, marketers and ecomm renegades who are shaping the future of beauty.
What We Offer
Free Product Allowance & Employee Discounts (on ELC products and also at gyms, retailers, restaurants, more)
Tuition Reimbursement & Student Loan Contributions
Generous Parental Leave (20 weeks)
Flexible Summer Friday options
Benefits eligibility on day 1
Competitive 401k company match & a company-funded retirement growth account
Clinique launched in 1968, after an article in Vogue with a high-profile New York dermatologist expressed a simple idea that would transform the beauty industry: great skin can be created.
Since then, Clinique is always innovating to deliver high-quality, effective, safe, allergy-tested, fragrance-free products designed for happy skin. They continue to be the most-trusted prestige beauty brand in the world for women & men, and the top authority in dermatological skincare and makeup. Clinique is the first dermatologist-created, allergy-tested, 100% fragrance-free collection of beauty products ever marketed. Now one of the biggest skincare and cosmetics brands on the market, Clinique is available globally.
About the Role
Clinique Manager, Digital Production will be responsible for the customer experience on Clinique.com and executing on the vision to make it the ultimate destination to create great skin, delivering an irresistibly compelling experience to our customers & leading to richer consumer interactions, higher engagement and transactions, and ultimately cultivating deeper Brand love.
Reporting to the Director, Global Production, this role will work strategically along-side the Clinique eCommerce and brand teams as well as ELC Online to identify, support and launch digital experiences in tandem with new products, latest trends and online promotional marketing initiatives.
Continually investigate and coordinates the implementation of new features, enhancements and functionalities.
Provides oversight to ensure site performance, integrity and uptime standards are maintained managing and addressing escalations and resolutions as needed.
Manage multiple, simultaneous projects varying in scope for new digital initiatives including creation of high-level timelines, risks assessments, coordination of internal status meetings and ongoing communication to ensure project objectives and deadlines are met.
Work with appropriate stakeholders to obtain project requirements and definition to create overarching project scope.
Manage communications with appropriate engineering resources and internal product teams to ensure project objectives are met for flawless, on-time delivery.
Manage the end to end QA and UAT process across all environments for all new features, enhancements and tool launches.
Maintain and update content for NA sites on an ongoing basis, spearheading weekly refreshes while utilizing multiple digital tools and platforms.
Diligently track and monitor live site promotions and new launches.
Track and report site bugs and resolutions with appropriate teams and resources.
Review of all creative deliverables to ensure functional specifications and requirements are met.
Continual optimization of keyword data for onsite search tool based on site analytics and product updates.
5 - 7 years digital production, project management or web development experience
Minimum 5 years high volume, high velocity ecommerce site experience
Extremely detail oriented and quality assurance focused
Must be a team player
Strong ability to independently prioritize and manage day-to-day requests and needs
Working knowledge and experience of website technologies, product catalog or inventory tools, and ecommerce platforms and processes
In depth experience and knowledge of content management systems; Drupal experience a plus
In depth experience and knowledge of project management and issue tracking tools such as BaseCamp, Jira, Workfront, Trello, etc.
Understanding of creative assets and terminologies; Adobe Creative Suite
Strong ability to effectively and professionally communicate across various levels of the organization (written and verbal) including engineering resources, features teams, creative designers, ecommerce counterparts, and senior management
Must be able to successfully track and manage multiple projects within given deadlines providing timely and consistent updates to necessary stakeholders. Agile project management experience a plus
Motivated to proactively, creatively and independently problem solve and prevent issues to maintain site standards and brand alignment
Ability to successfully adapt to change based on business and market needs
Convey a positive, ‘can-do’ attitude towards tackling and resolving issues
Familiarity with ecommerce industry trends and best practices
Interest or knowledge of beauty industry a plus
Job: Online / E-Commerce
Primary Location: Americas-US-NY-New York
Job Type: Standard
Shift: 1st (Day) Shift
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Job Number: 192526