The Estee Lauder Companies Manager, Retailer.com, MAC Online in New York, New York
Manager, Retailer.com, MAC Online
In collaboration with North America Sales and Marketing teams, manage business and relationships with online retail partners (i.e., Macy’s.com, Nordstrom.com, Belk.com, etc.) to achieve sales and brand goals. The manager closely aligns with the Retail Account Leads to provide on-going guidance and support in strategic program development to maximize retailer.com sales for MAC Cosmetics. Work with internal and external stakeholders to coordinate the execution of digital e-commerce oriented content, campaigns, and new launch initiatives. Conduct weekly sales, mix of business, and site analyses to maintain a pulse on the business and identify trends. With Executive Director, work on expanded distribution strategy, planning, and executions.
Prepare and route weekly/monthly retail sales reporting
Explain variances in business performance by analyzing impact of changes in channel, mix, promotions, and digital / social media. Leverage learnings to deliver recommendations for future strategy and programming.
Conduct final user testing and quality assurance processes on all new retailer pages, applications, e-mails, offers and new products to ensure accuracy, browser compatibility and high quality user experience.
Routinely lead QA for branded features on retailer sites for accuracy in all product data/images, product launches, marketing, and special merchandising pages.
Escalate issues or enhancements and suggest partner site improvements to retailer.com team and brand partners.
Partner with retail partners to obtain analytics on retailer programs as well as overall sales goals/strategies vs expectations.
Manage channel business and relationship with online retailer business partners (ie: Macys.com, Ulta.com, Nordstrom.com, etc)
Partner with NA account leads and planners to create and execute all merchandising programs (launches and repromotes) and promotional activities.
Develop new programs/content to grow retailer.com business through programs, customer acquisition, retention and online marketing
Lead development of online content, in collaboration with brand site, NA marketing, and brand creative teams.
Manage and maintain a retailer ‘side by side’ calendar to monitor programming, conflicts and upcoming promotions.
Liaise with retailer and Brand/NA Account Leads to strategize promotion participation, merchandising strategy, in store program adaptation, seasonal planning, etc.
Lead weekly status calls and monthly planning meetings with retailers to ensure alignment and on-time execution of key initiatives to drive towards mutual sales plan.
5 years of relevant online, retail, or account management experience, preferably within cosmetics.
Strong understanding of/interest in digital marketing, along with an aptitude for learning quickly and taking on new challenges.
Highly detail oriented, with a strong ability to multi-task and change direction quickly. Embraces both big picture objectives and has impeccable follow through and time management skills.
Positive, committed attitude with ability to work effectively cross functionally.
Aptitude for working with Internet tools (i.e., web-based reports, databases, and various multimedia technologies).
Ability to manage timelines and internal project resources.
Must be able to influence internally across a global brand, within a matrix organization.
Highly organized with great project management skills.
Strong verbal and written communication skills.
Job: Online / E-Commerce
Primary Location: Americas-US-NY-New York
Job Type: Standard
Shift: 1st (Day) Shift
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 185580