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The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

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The Estee Lauder Companies VP, 'Issues' / Crisis Management in New York, New York

VP, 'Issues' / Crisis Management

Brand: Estée Lauder Companies


The Vice President of Issues Management, will support the Executive Vice President, Global Supply Chain, in organizing and managing the processes of the Global and Regional Issues Working Groups (IWG) to ensure issues and crises are mitigated in prompt and effective way in order to prevent harm to the Company’s reputation and business. In this role, the Vice President will act as the IWG Coordinator for any issues at the global level and will be a part of the Global Crisis Mgmt Core Team. The individual filling this role should have a calm disposition, ability to handle complex/fast moving issues and discussions, good organizational skills, personal presence and leadership, excellent communication skills, schedule flexibility, ability to handle controversy and strong opinions in a calm objective manner while driving to the facts and a clear decision process.

  • Develop multidimensional policies and procedures to guide future action in the face of IWG / crisis considering not only global factors but also how to administer locally within the regions.

  • Maintain working knowledge of functions across the EL Business to speak adeptly on emergency issues impacting all EL functions.

  • Conducts investigations and managing the investigations process in tandem with the regional Lead where applicable

  • Strong ability to think strategically to resolve matters effectively and efficiently

  • Build collaborative relationships with senior management and business leadership, while ,managing shifting priorities

  • Excellent regulatory and business judgment; a high degree of discretion; strong analytical skills; excellent verbal and written communication skills; and strong presentation skills

  • Significant knowledge and experience in implementing training and communications processes and programs; strong project management skills

  • Flexibility in schedule


As Vice President:

  • Owner of the IWG process and continuously seeking new opportunities for improvement of IWG management

  • Coordinating and working in tandem with Legal/General Counsel and Corporate Regulatory Affairs as part of the IWG Core Team

  • Creating and implementing a robust CAPA program to minimize future issues

  • Developing and implementing training programs for Global and Regional IWG team members

  • Scheduling and leading routine calls with Regional IWG Core Teams to share and determine best practices

  • Maintaining the IWG portal and tracking of all IWGs at both a Global and Regional level

  • Serving as a support to all Regional IWG teams

As Global IWG Coordinator:

  • Reviewing issues that are escalated by Subject Matter Lead

  • Gathering initial facts for the issue by using and assigning appropriate IWG intake documentation Understanding the issue at hand and assembly of the appropriate functional units for a particular Issues Working Group

  • Scheduling and leading the team through the actual Issue Working Group meetings

  • Assigning actions and ensuring accountability to each member for the IWG by issuing IWG meeting notes in the approved format

  • Tracking and maintaining Issue Working Group files and ensuring close out of IWGs, including any actions pending post closure of the IWG

  • Summarizing and reporting on IWG statistics and action plans on a routine basis

Job: Supply Chain - Corporate

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Number: 195917

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact