The Estee Lauder Companies Associate, Global Education Services, Estee Lauder in New York
Associate, Global Education Services, Estee Lauder
Brand: Estée Lauder
PRINCIPLE OBJECTIVE: This position works closely with the Directors and Managers of myelx.com (Estée Lauder Brand Learning Experience Digital Platform) and Global Education Services. Responsible for supporting the ongoing operational support of all global digital learning Education programs. Also supports other critical programs such Global Conferences and Webinars, Tool Production, budgets and Beauty Advisor Uniform and gifing programs.
Manage ELX Beauty Advisor Helpdesk. Proactively identify and report all global issues and bugs that arise. Brief internal ELX team on any bugs, issues or system functionalities that need to be addressed. Support Manger to resolve end-user operational issues.
Support team to implement new markets, languages and Learner groups into the system as well as new content creation builds, learning objects and functionality enhancements.
Support Manager in conducting UAT testing for newly-developed features/functionalities
Support Manager by processing invoices and rebills for both ELX and Global print materials.
UNIFORM/BEAUTY ADVISOR IMAGE SUPPORT
Support team to evaluate and execute Global Beauty Advisor Uniform and Accessory programs. Assist with all offerings to include creation on IMW and management of programs such as: running reports, final orders to procurement, tracking shipments and communicating status to affiliates.
Create, acknowledge/track, and follow through to payment all International, Global, and North America (Uniform) invoices in SAP systems.
CREATIVE SUPPORT AND TOOL DEVELOPMENT
- Support team members with in-house design and presentation projects to include:
oCreation of presentantation and program Powerpoints on an needed basis.
oCreate support tools.
Extremely detail oriented with strong sense of work prioritization
Excellent organizational, time management, customer service, communication and project management skills
Outgoing, proactive, fast-learning, independent and innovative
Able to work effectively to lend support global admin teams across multiple geographies and timelines
Strong computer skills required—Word, Excel and PowerPoint
Job: Education / Training
Primary Location: Americas-US-New York
Job Type: Standard
Shift: 1st (Day) Shift
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 187900