The Estee Lauder Companies HR Manager Field and POS in North Carolina

HR Manager Field and POS

Brand: Estée Lauder Companies


Partners with the business to implement an impactful people strategy focused on field and point of sale populations to ensure the delivery of attraction, development, retention and metrics with a heavy in store presence. People Strategy focuses on a broad range of HR responsibilities including employee relations, talent acquisition, performance management, leadership and career development, engagement, compensation, culture, compliance, benefits and employee programs.

The HR Manager understands the business and strategy and ensures alignment between them.

HR Business Partner Responsibilities:

Performance Partner

  • Identify and share insights to Director regarding issues and themes in the business to proactively drive the employee life cycle.

  • Uses and analyzes data to make business cases for needs with local and regional leadership.

  • Interprets and evolves policy and processes to support a fair, positive, productive work environment.

  • Partners closely with Regional Retail Human Resources Director and Global Retail Capability; and collaborates with local Human Resources and the Global Retail HR Community on an ongoing basis.

  • Develops and executes action plan (talent acquisition, succession planning, etc.) to achieve local business goals and objectives.

  • Ability to identify and provide insights to Director across employee life cycle (local competitors, employee relations issues).

  • Work collaboratively with Employee Services to maintain understanding of HR systems, processes, policies and practices. Align and educate peers, direct reports and managers to ensure compliance.

Talent Acquisition and Development

  • Leads Talent planning process in partnership with local leaders and guides talent development across market.

  • Coaches POS leaders on developing their teams and handling employee relations.

  • Partners with Talent Acquisition on developing local approach for needs analysis and attracting top retail talent with emphasis on priority doors.

  • Assists with talent selection process for key roles/doors.

Employee Relations

  • Demonstrates success in managing complex employee relations issues:

  • conducting investigations and hearings

  • providing advice and coaching to managers

  • negotiating with outside counsel

  • Excellent knowledge of employment legislation (across states) and regulatory factors

  • Proven mediation skills

Employee Engagement

  • Maintains a pulse on employee engagement through frequent market visits and ongoing dialogue with employees via regular focus groups.

  • Serves as employee advocate and ensures the voice of the employee is considered in all decisions.

  • Leverage insights from exit/engagement surveys to address turnover themes and opportunities.

Org. Development/Change

  • Acts as an agent of change and steward of culture in all transformational initiatives

The High-Touch Leadership Competencies provide the framework to build and grow the skills, knowledge, and behaviors in each employee to lead from every chair. Everyone is expected to lead in every position. All of the High-Touch Leadership Competencies are important to success. However, in each position there are three competencies that are imperative for job success.

  • Embraces and Initiates Change: Distinguishes what to preserve and what to change. Has the courage to

initiate and lead the changes that drive success.

  • Develops Talent and Capabilities: Identifies and cultivates essential skills and attributes to maximize

individual contribution and engagement.

  • Builds Collaborative Relationships: Builds relationships based on trust and respect. Promotes the inclusion

of diverse knowledge, skills, and experiences to achieve results.

  • Strives for Excellence in Execution: Proactively seeks ways to improve personal and organizational

effectiveness to meet current and future business needs. Learns equally from successes and failures.


Minimum Education level: 4 year college

Minimum Years of Experience: 5

% Travel Time: 50%

Required Language Proficiency: None

Licenses or Certifications: None

Additional Job Specifications (e.g., physical demands, working conditions, equipment/machinery, specific skills, etc.):


  • Position requires minimum 5 year’s related experience in Human Resources

  • Extensive experience and demonstrated success in Field/Retail HR and expertise in Employee Relations

  • Natural relationship builder with strong influencing and negotiating skills

  • Strong analytic and problem solving skills

  • Strong commercial and marketplace awareness

  • Ability to prioritize workload and demonstrate agility in decision making

  • Excellent organizational skills

  • Knowledge of legal and regulatory factors including relevant employment laws.

  • Excellent interpersonal and communication skills

  • Ability to deal with ambiguity & confidential information

  • Ability to learn new systems & processes

  • Ability to act as local geographical expert on the retail marketplace

  • Ability to understand business P&L and key business drivers within

Job: Human Resources

Primary Location: Americas-US-North Carolina

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 1818373