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The Estee Lauder Companies On Call - MAC - Rideau - Ottawa, ON in Ottawa, Ontario

On Call - MAC - Rideau - Ottawa, ON

Brand: MAC


Position Summary:

Provide high touch make up artistry services to achieve all sales and customer service targets. The role is responsible for attracting customers and ensuring excellent customer relationship management.

Key Responsibilities:

Customer Service (Builds Collaborative Relationships)

Uses exceptional artistry and communication skills to provide well-executed and expedient make-up application ensuring that each customer receives a personalized high touch experience

Educates the customer by teaching them how to execute the desired look

Enhances the customer experience by providing information about the latest beauty news and trends

Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty

Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders

Treats others with dignity and respect

Demonstrates Learning Agility

Embraces and utilizes all business and education initiatives, programs and tools to personalize service to attract and retain customers

Keeps up to date with beauty and fashion news and trends, celebrity product / brand endorsements (beauty bloggers and vloggers, brand e-commerce sites, etc.) to help drive a seamless consumer journey across all channels

Strives for Excellence in Execution

Implements all sales, artistry and training / education, marketing, visual merchandising and grooming guidelines to achieve all customer service and sales expectations

Follows all operational policies and procedures to ensure that the store / counter achieves organizational and administrative excellence at all times

Actively participates in maintaining the work environment (housekeeping duties, re-stocking products, opening and closing duties)

Follows the time keeping and attendance policy at all times

Responds positively to feedback



A minimum grade 12 education

College degree preferred

Cosmetic experience preferred

Ability to work in a fast paced environment including evenings and weekends.

Professional demeanor and ability to be flexible and handle change in a positive manner

Job: Retail - Store

Primary Location: Americas-CA-ON-Ottawa

Job Type: Standard

Schedule: Contingent

Shift: 1st (Day) Shift

Job Number: 207788

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.