The Estee Lauder Companies BECCA - Glow Guide Beauty Advisor - Reading - Full Time & Part Time - Permanent in Reading, United Kingdom
BECCA - Glow Guide Beauty Advisor - Reading - Full Time & Part Time - Permanent
Brand: Tom Ford Beauty
This is a job for the beauty obsessed and will help bring the first-ever BECCA Glow Bar to life in the UK. The essence of BECCA can be summarized in our brand pillars: light, inclusivity and effortless beauty. We believe in shades for all, and a glow for all.
As a Glow Guide, you will be responsible for ensuring high-touch and engaging customer service focused on bespoke glow rituals. Additionally, you will be held accountable for event execution, educating our consumer and driving sales, achieved through exceptional communication skills, trend spotting, social media upkeep and artistic abilities.
Other responsibilities include, but are not limited to, maintaining the store environment and operations.
Roles and Responsibilities
Customer Experience, Service & Sales
Provide welcoming, personal, professional service to all customers at all times
Discuss key service points to determine bespoke glow rituals
Demonstrate effective communication skills, listen to the customer, ask questions to understand the consumer, investigate preferences and make the experience both bespoke and interactive
Advise customers on products to complete their glow wardrobe
Use social and digital to educate the consumer on light
Assist customers with product and service selection and information
Perform professional and appropriate makeup applications to achieve the desired look
Inform customers of available services offered at the counter
Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives
Be responsible for booking demos and lessons
Customer Engagement & Social Content
Aim to achieve a 100% customer capture rate
Keep up to date with social media, encourage social sharing and stay informed on new trends within the cosmetics industry
Develop good working relationships with colleagues
Be punctual and manage time on counter effectively
Actively participate in store theme days, events and new product launches
Provide feedback to the management team on any up and coming trends or particular frequent customer requests
Maintaining Work Environment
Maintain a clean and organised work area and ensure thorough clean at close of business
Maintain testers and hygiene stocks and communicate any low stocks and particularly out-of-stocks for saleable lines
Maintain counters; ensure they are correctly merchandised and fully stocked
Ensure correct storage in all stock holding areas to prevent damage to & loss of products
Inform store management of maintenance or health & safety issues which might lead to accidents
Ensure grooming guidelines are followed
Assist with inventory counts
Passionate about beauty, events, social media
Passionate about creating meaningful relationships and providing amazing customer experience with a desire to make an impact
Socially-driven & digitally savvy
An entrepreneurial & creative spirit
Previous experience in beauty desirable (can be retail or freelancing)
Empathetic and able to connect instantly with a range of people
Inspiring, proactive, engaging and approachable
Estee Lauder Companies is an equal opportunities employer.
We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Reading
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 184606
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.