The Estee Lauder Companies LE LABO Counter Manager - Bijenkorf Rotterdam in Rotterdam, Netherlands
LE LABO Counter Manager - Bijenkorf Rotterdam
Brand: Le Labo
ABOUT LE LABO
Le Labo is a niche perfume company, born in Grasse and raised in New York City.
We sparked a revolution ten years ago and today we remain unconventional in the luxury perfumery market. Every fragrance is fleshly hand-blended and each label is personalized before the eyes of our clients at the moment of purchase.
Mindful in everything we do - from fragrances creations to where we choose to open a new boutique – our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories and a point of view. It is a lifestyle.
Our distribution is intentionally selective: a few lab-boutiques worldwide and limited corners with curated partners.
We are also a recent addition to the Estee Lauder family.
Le Labo is currently experiencing a very rare and special moment in a brand. We are fortunate enough to be growing and expanding our cult following at an exponential rate and we would like to adapt and scale our internal organization accordingly. It is paramount during this growth period, that we preserve the values of our unique business model and mission: slow perfumery, man-made approach and mindfulness in everything we do.
The position of store manager will be key to the success of our growth. We are looking for a gem, who intrinsically shares our values and can love Le Labo, the brand, the lifestyle and the souls within the organization.
The individual should be a “people-person” and have a profound sense of empathy.
Manage hiring of the team, with assistance of LL Europe team
Train/supervise store teams
Provide LL Europe team payroll information, including wages, commissions, bonus, hours, holidays, sick time, in order for pay slips to be processed
Prepare forecast of stock needs
Manage stock levels, including completing accurate and timely stock-takes
Oversee all purchase order preparation and billing with assistance of LL Europe
Order necessary store supplies, including lab, cleaning, office, etc.
Provide daily and weekly sales updates and comprehensive monthly sales reports
Ensure health and safety rules are applied in every store
Implement new launches (training, merchandising)
Track team’s productivity, including tracking web orders
Manage cash controls within store, including maintaining cash register/petty cash levels, coordinating with banks and armored car service, and preventing theft or fraudulent use of cash
Manage safe-guarding of assets, including coordinating with security teams (cameras, locks, etc) and taking inventory of furniture/fixtures in the store
Manage the vendor services such as credit card processing company
Complete expense template to detail the items purchased on credit card, cash, or via invoice
Organize invoices and label them based on what items were purchased
Liaise with affiliate accountants related to questions on sales reconciliations, cash, gift cards, discounts, etc.
Scan and send all accounting-related documents to the affiliate accountants (sales reports/details, copies of invoices/bills, intercompany information)
Act a local brand ambassador and help develop Le Labo; i.e. identify new business opportunities, create innovative incentives, develop brand awareness
Monitor and analyze event/incentive’s performance
Identify co-branding opportunities; connect with hotels, restaurants, etc. to seek business opportunities
Support existing / future retail partners with training, if needed
Clients interactions & Customer service:
Ensuring a welcoming environment for the client at the counter
Sharing with the client his/her knowledge on the art of fine perfumery, on the brand, and on the collection.
Compounding perfumes, labeling, boxing the products.
Build a strong client database to do clienteling.
Counter maintenance & Merchandising
QUALIFICATIONS / PROFILE / SKILLS
Retail ops / Team management experience
Driven by sales, performances and commercial success
Very pro active / sensitive to deadlines / ability to manage many different projects in different areas
Hands-on and can-do approach on everything, actual doer / roll up your sleeve attitude
Strong organizational skills
Multi tasker, ability to wear different hats, like everybody in our small company
Genuine understanding of LE LABO culture and values. We are also looking for a “personality” with the right sensitivity and who will be eager to contribute to our mission.
At the very minimum: 3 to 4 years of retail experience / on the field
An experience in department store environment would be a plus
Computer proficiency with the usual MAC OS, Microsoft Office (Excel, Word, Powerpoint, Outlook) and classical POS system
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-NL-ZH-Rotterdam
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 190629
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.