The Estee Lauder Companies Aveda District Manager in San Francisco, California

Aveda District Manager

Brand: Aveda

Description

Position Purpose:

Achieve district sales and expense plans through motivated, mission aligned teams focused on superior guest service

Each Aveda employee will practice an individual commitment to sustainability and environmental responsibility in the workplace. We aim to steer society in a more sustainable direction for our benefit and the benefit of generations to come.

Each Aveda employee will actively participate in the Behavior Based Safety (BBS) program and is required to follow all safety practices and procedures.   

Description of Duties:

Sales Management and Experience Center Profitability

  • Achieve District Sales Plan

  • Achieve District AUS (Average Unit Sale) goal

  • Achieve Service Excellence district goals

  • Achieve retention goals

Education

  • Ensure all advisors complete Aveda Advisor Orientation Training

  • Implement and maintain an education database for every Aveda Advisor

  • Ensure all New Team Leaders and Assistant Team Leaders have attended “Seven Habits of Highly Effective People” and that these programs are reinforced in each Experience Center

  • Ensure all Advisors attend update training 2 times per year

Human Resources

  • Manage and resolve all employee relation challenges, involving Human Resources as necessary

  • Interview all potential Aveda Advisor candidates with the Team Leaders

  • Conduct exit interviews with all Advisors who have left locations in the district

  • Conduct thorough and timely performance management reviews and discussions

Operations

  • Policy and Procedure - ensure all Aveda policies and procedures are implemented and adhered to in district Experience Centers; follow up and document failures of compliance; identify all Advisors who should attend Retail Store Academy or other operational training offered by Retail Store Development; identify Training Team Leader to be responsible for new Team Leader orientation within the district

  • Budgets – ensure all ECs are familiar with their annual budgets. Responsible for ensuring all Experience Centers meet their budgeted sales and expense targets.

  • Expense Reports – review and submit all expense reports from EC personnel

  • Inventory - execute twice yearly inventory

  • Repair & Maintenance – review and submit all Repair & Maintenance Requests for district’s Experience Center (with exception of emergency situations)

  • Bonuses – review and submit all bonus summaries for ECs in the district

  • Other duties as assigned

Qualifications

Education:

Bachelors degree preferred

Experience:

5 years retail management experience with a minimum of 2 years of multi store management or supervisory role in service related industry; must have a proven track record of working with a team to produce results

Others:

  • Ability to embrace and demonstrate Aveda’s Mission and Beliefs

  • Excellent written and verbal communication skills; ability to communicate with all levels in the organization

  • Leadership and organizational skills

  • Ability to work in a team with an entrepreneurial attitude

  • Desire to function in a fast paced, ever changing environment

  • Valid driver’s license and clean driving record

  • Ability and willingness to travel (via airplane)

  • Computer literate; proficient with Microsoft Office, Word, Excel, Outlook

  • Strong customer service skills

  • Ability to recruit and interview

Job: Sales

Primary Location: Americas-US-CA-San Francisco

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 75 % of the Time

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 181114