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GLOBAL JOBS

The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

Job Information

The Estee Lauder Companies Education Manager, Clinique/ADF/LAB,TR China in Shanghai, China

Education Manager, Clinique/ADF/LAB,TR China

Brand: Estée Lauder Companies

Description

POSITIONSUMMARY

  • Education Manager isresponsible for implementing brand’s global education strategy & guidelinesand align it with Travel Retail APAC overall strategy for the country.

  • She/he will collaborate withall the functions in the brand to develop effective retail educationprogram for all the field team (Clinique Consultants, Lab Series Skincarespecialist and generic staffs).

  • She/he has to work closelywith Regional Education Manger to develop customized and diversifiedtraining contents in both digital and class room seminar to engage with confidenceand to drive productivity.

  • She/he should have a passionto motivate, create enthusiasm, inspire and enable people to achieve teamgoal.

RESPONSIBILITIES

  1. Retail Education andExecution
  • Plan and execute seasonal seminars and all field programs accordingto market strategy in order to ensure field team are confident to achieve result.

  • Facilitation of core education programs provided by global/regionaleducation team.

  • Adapt seminar strategy to custom-fit needs of each Travel Retailmarket / retailer and level of audience to ensure immediate translation oflearning and provide feedback to follow-up.

  • Strengthen team spirit and partner with retailers to supporttraining program for generic staffs.

  1. Coaching and TalentDevelopment
  • Representthe brands as a role model, set the example and provide direction to the fieldteam.

  • Conducton-counter coaching and where permitted, work in store with Consultants todemonstrate product knowledge and selling techniques.

  • Communicatewith sales partner / retailer to ensure consistent in-store message; develop,execute and follow up especially for the top doors in TR China.

  • GrowSales and Education Coordinator / Field Trainer skills by leveraging their coachingand leadership capabilities.

  1. Sales Performance andProductivity
  • Achieveall retail KPI’s on overall retail growth and increase in productivity by providingmotivation program which is in-line with retail strategy.

  • Partnerwith Sales team to plan and execute on-counter events.

  1. Collaboration and Partnership
  • Play a key role in coordinating and collaborating with Regionalteam to develop Chinese Travelling Consumer engagement program.

  • Collaborate with Affiliate’s education for training support orsharing resources.

  • Align and engage team members to achieve Brand objectives.

  1. Other Tasks
  • Perform fundamental educationadministration to all training matters, motivation program, organizingworkshop that impact field team.

  • Support digital learning and performsupporting training logistic and administrative duties that involve 3 rd party vendor.

  • Manage and administer educationbudget and allocations for programs delivered to Consultants and GenericStaff.

  • Ensure Clinique Consultants and LabSeries Skincare specialist adhere to brand’simage as well as high standard of grooming.

  • Generate reports to reflect market statusand provide education feedback.

  • To be involved in the planning andexecution of the Brand Education Meeting.

  • Collate education related feedback / reportsto Regional Education Manager.

Qualifications

  • University degree holder preferred

  • Above 5 years of relevant training ortraining-related experience, preferably in cosmetics / Travel Retail business

  • Excellent communication skills (bothoral & written) in English and Mandarin are must.

  • Self-starter and have the abilityto influence and motivate others.

  • Strong presentation skills

  • Good in social media influencing onBrand Equity and digital capability

  • Willingness to travel (60%)

Job: Education / Training

Primary Location: Asia Pacific-CN-Shanghai

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 75 % of the Time

Job Number: 1919487

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