The Estee Lauder Companies E-Store Associate - 40 hrs - Le Labo Queen Street, Toronto ON in Toronto, Ontario

E-Store Associate - 40 hrs - Le Labo Queen Street, Toronto ON

Brand: Le Labo



The Toronto E-Store Associate will be responsible for the day-to-day operations of the Toronto E-Store. This role’s responsibilities include inventory management, maintenance of the infrastructure of the shipping facility, liaising with the Concierge for special requests and orders, and communicating with clients for order related inquiries or concerns. The Toronto E-Store Associate is also responsible for the accurate and timely fulfillment of online orders – which involves order processing, pick-pack and dispatch. This role will be based in our Toronto boutique, and will report the Digital Operations Manager based in NYC.


  • Inventory Management

  • Coordinate with NY Warehouse and Digital Operations for inventory needs

  • Submission of Purchase Orders according to needs

  • Receiving of goods and ensuring quantities match

  • Maintain stock and supply levels

  • Submit Cycle Counts, Month End Inventory, Returns and Quality Control Logs

  • Utilize and monitor inventory management platform

  • Maintenance of the shipping facility infrastructure

  • Local matrix reporting to Canada Account Coordinator

  • Organize stockroom and ensure work space is safe and clean

  • Communication

  • Liasing with the Concierge team for special requests or special orders

  • Communicating with clients for order related concerns or inquiries

  • Fulfillment

  • Process orders from the ecommerce platform

  • Pick, prepare and pack orders according to Le Labo’s packaging standards

  • Dispatch

  • Ensure all orders are dispatched in 2 business days upon receipt of order

  • Ensure packages are picked-up by shipping carriers in time

  • Submit shipment manifest, and end of day report

  • Maintain strong relationships with delivery service representatives


Skills Required:

  • Excellent Organizational Skills and the ability to multi-task

  • Ability to manage time and prioritize work assignments

  • Ability to function independently after training to complete assignments

  • Ability to pay attention to fine details

  • Must be passionate about providing an exemplary customer experience

  • Proficiency with Mac Applications and Microsoft Suite

  • E-commerce shipping software experience is a plus

  • Revel POS platform experience is a plus

  • Excellent communication skills with colleaguesJob Type: Full-timeJob Location: West Queen West, TorontoRequired Education: Bachelor’s Degree or equivalent

Job: Distribution/ Warehouse/ Logistics - Supply Chain

Primary Location: Americas-CA-ON-Toronto

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 1811083