The Estee Lauder Companies Clinique & Lab Series Education Manager in South Korea
Clinique & Lab Series Education Manager
Prepares, conducts, and monitors training to ensure quality performance of BAs / Consultants.
- Ensures Customer and Market Growth
Conducts all education of beauty advisors/consultants, including basic training in product knowledge and work system requirement; Training sessions for new product and color launches, and all other refresher, intermediate, and advanced training course as required by line management.
Evaluates performance of beauty advisors/consultants working at counters to ensure high standard of knowledge and performance.
Prepares and implements schedule for Beauty Advisors.
Maintains/executes up to date comprehensive information system on all training/education materials relating to product knowledge,
Display concepts, sales techniques, promotion programs, and system/Procedural requirements.
- Manages Operational Effectiveness
Liaise with Brand manager to ensure materials necessary for training programs and beauty advisors are available as required.
Maintains close contact with Marketing, Sales, Public Relations on current and upcoming programs to assure proper focus and accurate information
Manage the training budget
- Improves Business Processes
Identifies ideas for new training program/activities and shares with Brand manager.
Interfaces with sales force and visits stores on a periodic basis.
Solicits and compiles feedback from field personnel as it relates to training.
Evaluate training program. Recommends improvements or change.
- Leads and Develops People
Provides leadership, guidance and management to staff
Acts with integrity – honors commitments and behaves consistently
Establishes high workplace operating standards and values
Provides input in setting performance objectives for team
Clearly communicates priorities and required results with team
Provides input in assessing performance of team-members
With Brand manager, provides coaching, feedback, development opportunities and recognition to staff
Provides input in the hiring decisions of staff
Influences others to achieve difficult goals
Resolves conflicts and negotiates win-win solutions
Shapes environment to foster open communication and teamwork
Elicits diverse points of view and acknowledges the views and contributions of others
Maintains appropriate communication with different functional areas of the brand, and with the region and HQ when required
University level education or equivalent
8 years of education experience within the cosmetic industry
Excellent communication skill
Self-starter and ability to motivate others
Excellent presentation skill
Excellent multi-tasking ability
The ability to handle a multitude of projects
Job: Education / Training
Primary Location: Asia Pacific-Korea, Republic of
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 182232