The Estee Lauder Companies Manager, Retail Operations, MAC, Korea in South Korea

Manager, Retail Operations, MAC, Korea

Brand: Estée Lauder Companies



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Position Title: Retail Operations Manager (MRO)

Reports to: National Sales Manager

Direct Report(s): Retail Managers

Position Summary:

The Retail Operations Manager (MRO) is responsible for the M∙A∙C business success and brand image in a given geographical area. S/he is responsible for implementing sales plans and marketing activity, while maintaining the highest standards of customer service. S/he is also expected to maintain presentation as directed by the Global M∙A∙C office guidelines.


  1. Customer Service:
  • Display excellent customer services skills to the team.

  • Communicate the customer service objective to Managers and Artists.

  • Quickly and effectively resolve customer issues.

  1. Sales:
  • Implement and achieve sales plan by location and review with the Retail Manager. Monitor results and take remedial action on an immediate and on-going basis.

  • Work with Training and Retail Managers to achieve productivity targets in each location.

  • Review staff rotations to ensure optimum coverage at peak customer traffic times so as to maximize sales.

  1. Business Management :
  • Preside over all new store openings.

  • Monitor in-store expenses (e.g., returns, testers).

  • Direct the development of special projects (required).

  1. Inventory:
  • Monitor stock levels (minimums and maximums) in constant conjunction with Retail Manager to ensure optimum coverage while minimizing excess.

  • Make recommendations regarding excess stock to National Sales Manager.

  • Ensure monthly orders are managed within guidelines provided by National Sales Manager.

  1. Merchandising:
  • Train Retail Manager to uphold merchandising expectations and develop standard of visual excellence.

  • Work with Managers to achieve highest standards of merchandising, display and counter hygiene.

  • Monitor merchandising by location to ensure adherence to standards.

  • Ensure maintenance follow-up and that forms and requests are being submitted in a timely, accurate manner.

  1. Marketing & Events:
  • Plan marketing calendar by location in consultation with the Marketing department and within standards outlined by Global Marketing and Retail Events.

  • Ensure proper anniversary dates of marketing activity.

  • Ensure all collateral/props used at counter are within guidelines provided by Marketing/Training Departments.

  • Train Retail Manager to assist with event implementation.

  • Attend events.

  1. Human Resources:
  • Recruit Retail Managers and assist with Artist recruitment as required to meet M∙A∙C standards of creative ability, customer service excellence and business success.

  • Provide on-going training to empower Retail Manager to run his/her business.

  • Coach Retail Managers to develop and motivate teams.

  • Provide clear and constructive feedback on a regular basis to Retail Manager and retail staff on his/her job performance.

  • Provide an atmosphere that motivates, encourages and challenges Retail Managers and staff to achieve excellence.

  • Review, approve and conduct performance reviews for region.

  • Conduct progressive discipline and terminations in consultation with affiliate group personnel.

  1. Retailer Relationships:
  • Establish and maintain positive relationships with retail partners, updating them regularly on new initiatives and following up on team performance.


Qualifications / Skills:

Education: Minimum high school education, college background


Job-Related Experience: Previous experience in cosmetic field preferred. Specialty

store management background a plus. Leadership,

training, public speaking experience needed.

Job Related Experience: Five years retail experience, cosmetic preferred, one-two

years management experience required.

Analytical/Interpretive Skills: Training and coaching new and existing employees.

Ability to resolve employee conflicts and to function in

a fast paced environment. Embrace the brand’s

corporate philosophy.

Communication Skills: Excellent communication, leadership and organizational

skills. Comfortable managing and supervising people.

Professional attitude and ability to be flexible and deal

with change.

Job: Sales

Primary Location: Asia Pacific-Korea, Republic of

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 50 % of the Time

Job Number: 189818