The Estee Lauder Companies Manager, Retail Operations, MAC, Korea in South Korea
Manager, Retail Operations, MAC, Korea
Brand: Estée Lauder Companies
C RETAIL OPERATIONS MANAGER (MRO) JOB DESCRIPTION
Position Title: Retail Operations Manager (MRO)
Reports to: National Sales Manager
Direct Report(s): Retail Managers
The Retail Operations Manager (MRO) is responsible for the M∙A∙C business success and brand image in a given geographical area. S/he is responsible for implementing sales plans and marketing activity, while maintaining the highest standards of customer service. S/he is also expected to maintain presentation as directed by the Global M∙A∙C office guidelines.
- Customer Service:
Display excellent customer services skills to the team.
Communicate the customer service objective to Managers and Artists.
Quickly and effectively resolve customer issues.
Implement and achieve sales plan by location and review with the Retail Manager. Monitor results and take remedial action on an immediate and on-going basis.
Work with Training and Retail Managers to achieve productivity targets in each location.
Review staff rotations to ensure optimum coverage at peak customer traffic times so as to maximize sales.
- Business Management :
Preside over all new store openings.
Monitor in-store expenses (e.g., returns, testers).
Direct the development of special projects (required).
Monitor stock levels (minimums and maximums) in constant conjunction with Retail Manager to ensure optimum coverage while minimizing excess.
Make recommendations regarding excess stock to National Sales Manager.
Ensure monthly orders are managed within guidelines provided by National Sales Manager.
Train Retail Manager to uphold merchandising expectations and develop standard of visual excellence.
Work with Managers to achieve highest standards of merchandising, display and counter hygiene.
Monitor merchandising by location to ensure adherence to standards.
Ensure maintenance follow-up and that forms and requests are being submitted in a timely, accurate manner.
- Marketing & Events:
Plan marketing calendar by location in consultation with the Marketing department and within standards outlined by Global Marketing and Retail Events.
Ensure proper anniversary dates of marketing activity.
Ensure all collateral/props used at counter are within guidelines provided by Marketing/Training Departments.
Train Retail Manager to assist with event implementation.
- Human Resources:
Recruit Retail Managers and assist with Artist recruitment as required to meet M∙A∙C standards of creative ability, customer service excellence and business success.
Provide on-going training to empower Retail Manager to run his/her business.
Coach Retail Managers to develop and motivate teams.
Provide clear and constructive feedback on a regular basis to Retail Manager and retail staff on his/her job performance.
Provide an atmosphere that motivates, encourages and challenges Retail Managers and staff to achieve excellence.
Review, approve and conduct performance reviews for region.
Conduct progressive discipline and terminations in consultation with affiliate group personnel.
- Retailer Relationships:
- Establish and maintain positive relationships with retail partners, updating them regularly on new initiatives and following up on team performance.
Qualifications / Skills:
Education: Minimum high school education, college background
Job-Related Experience: Previous experience in cosmetic field preferred. Specialty
store management background a plus. Leadership,
training, public speaking experience needed.
Job Related Experience: Five years retail experience, cosmetic preferred, one-two
years management experience required.
Analytical/Interpretive Skills: Training and coaching new and existing employees.
Ability to resolve employee conflicts and to function in
a fast paced environment. Embrace the brand’s
Communication Skills: Excellent communication, leadership and organizational
skills. Comfortable managing and supervising people.
Professional attitude and ability to be flexible and deal
Primary Location: Asia Pacific-Korea, Republic of
Job Type: Standard
Shift: 1st (Day) Shift
Travel: Yes, 50 % of the Time
Job Number: 189818