The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.
The Estee Lauder Companies Area Retail Trainer for M·A·C in Netherlands
Area Retail Trainer for MAC
As an Area Retail Trainer for MAC you drive Brand Sales through excellence in execution of Art and Commerce Education Fundamentals.
You supports the MAC Vision and drive sales through the development, knowledge and skills of our Retail field Leaders and Retail Artists, across multiple channels through in-store education, classroom-based education and video learning. This involves elevating the customer service, artistry, product knowledge skills, social media and sales skills of Retail Managers and Retail Artists by facilitating all Art and Commerce Education Fundamentals
Your tasks include;
ClassroomEducation - Facilitate All Education trainings
Developmentof field teams - feed the commercial, artistry, product knowledgeand customer service skills of the field teams
In-StoreSupport - Follow up in focus doors on Education Fundamentalsthrough the Sales and Education field leaders to ensure traininginitiatives are effectively translated into behaviours that supportexcellence in service, artistry and product knowledge.
VideoLearning Content Create locally relevant artistry, service and productknowledge-focused tutorial videos for e-learning site in collaborationwith the Make Up Artistry/PR and Consumer marketing teams
Playactive role in refining and evolving the Education and business strategy
Feedthe field leaders with tools needed to effectively empower the RetailManagers to drive their teams and business to success
Supportingthe interviewing and selection of MAC Artists in collaboration withfield leaders where necessary
Supportingsuccession planning programs for MAC Managers and Artists byrecommending and creating development opportunities
Assistingin the implementation of measures to reduce and minimize staff turnoverincluding coaching and developing others, providing clear feedback andoffering ways to effectively and efficiently improve.
Adhereto and provide the example for MAC policies regarding customer serviceexpectations, dress code and MAC’s professional standards.
Specialist education in Makeup Artistry or Equivalent experience from the makeup industry. Higher education preferred.
Proven exceptional ability in makeup application and customer service skills
Strong communication skill including public speaking, facilitation and content creation.
Strong ability to analyse retail environment needs and provide actionable training solution.
Must be versatile and have the ability to adapt approach to all levels of the business from top management to retail artists
Organizational skills including planning of larger events, budgets and retail KPI analyses.
Develop Talent and Capabilities - Identifies and cultivates essential skills and attributes to maximize individual contribution and engagement.
Strives for Excellence in Execution - Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures.
Energizes and Enables others - Ignites passion and releases potential to drive success.
Proven ability to provide guidance, instruction on product knowledge, artistry, customer service, commercial and leadership skills
Demonstrate ability to develop creative, challenging informative and fun ways to deliver educational information on Art and commerce
Job: Education / Training
Primary Location: Europe, Middle East, Africa-Netherlands
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 191237