The Estee Lauder Companies Sales & Education Executive in Philippines

Sales & Education Executive

Brand: Estée Lauder Companies Corporate Departments

Description

Detail Role Responsibilities/Activities:

  1. In-store Coaching (50%)
  • Coach each door to ensure that the highest customer service standards are maintained at the point of sale. Coach each Consultant team on service, selling behaviors, and connecting with clients.

  • Lead by example via counter coaching – work alongside each Consultant team to provide on-going Education (service and selling skills/product knowledge) and reinforcement of Key Performance Indicators (KPI).

  • Review on a monthly basis each Counter/Store manager’s KPIs – Hourly Productivity, AUS, IPT, MOB, new customers and Booked Appointments. Enhance performance and address concerns via in-store coaching.

  • Provide support, advice and direction to Counter / Store Managers and Consultant teams in all matters pertaining to their roles and activities in-store. This includes:

  • Ensuring team members are aware of upcoming activities, marketing support and sales support

  • Instructions and directions on action plan

  • Supervision and staffing issues

  • Receiving and communicating feedback from team with regards to promotional mechanics, store activities, competitors’ activities

  • Assist in set up of promotional sites and new counters.

  • Conduct quarterly Consultant appraisals in conjunction with the Counter / Store Managers. Recommend and implement course of action – training needs, succession planning etc.

  • Submit yearly Consultant appraisals to Sales Manager for review.

  • Attend and co-facilitate training sessions with Education Manager to improve skills and knowledge. Plus receive new education modules for application and coaching at point of sales.

  • Substitute for Counter / Store Manager during her absence in key doors.

  • Lead the orientation of Counter / Store Manager/New Consultants in-store.

  1. Sales Management (50%)
  • Collaborate with Counter/Store Manager to develop weekly and monthly targets (both quantitative and qualitative) and action plans.

  • Secure store management and counter staff buy-in to specific goals and strategies.

  • Submit monthly journey plan (reflecting appropriately Sales and Education priorities) to Sales Manager at the beginning of each month.

  • Actively participate in Brand and HR Meeting which will be held once a week. Prepare and update for review and discussion with Sales, Education and Marketing – achievement of sales targets, key business issues, opportunities, education concerns, etc.

  • Maintain an ongoing awareness of the performance of the Brand in each door versus competition. Discuss at Brand and HR Meetings areas for improvement and recommendations for a course of action.

  • Ensure that all counters/stores follow merchandising and hygiene standards as directed by the Brand.

  • Participate in all appropriate Management meetings and training seminars.

  • Review Module and Category Mix every 6 months based on POS sell through units to maintain healthy counter inventory.

  • Ensure purchase orders are received from stores before last order dates.

  • Verify Consultants’ paperwork relating to staff purchase / incentives claim approval of Annual / Unpaid Leave Forms.

Qualifications

  • Diploma in Business Management or equivalent.

  • Minimum 3 years of experience managing retail operations and at a supervisory level.

  • Excellent interpersonal and communication skills.

  • Excellent coach and communicator

  • A good listener. Skilled at winning people over.

  • Team player, inspires and mentors a team, likes to lead by example, inspires enthusiasm.

  • Self-reliant with the ability to make solid business decisions independently

  • Ability to relate with different stakeholders and enjoys the fast-paced retail environment.

  • Ability to manage multiple responsibilities

  • Proactive in problem-solving and taking initiative to improve business

  • Passionate desire to make sales targets

  • Ability to get others to “buy in” to specific goals and strategies

  • Numeric ability essential - Computer literate in Excel and Word

  • Personal grooming must reflect/promote grooming and hygiene standards.

Job: Sales

Primary Location: Asia Pacific-Philippines

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 25 % of the Time

Job Number: 1710910