The Estee Lauder Companies Freelance Services Representative in United States

Freelance Services Representative

Brand: Estée Lauder Companies Corporate Departments

Description

The Freelance Service Representatives (FSR) is responsible for successful deployment of our freelance / on-call flexible Part Time team to support events, peak sales periods, backfill support, visual merchandising and in-store selling support.

In addition, the Freelance Service Representative will:

  • Work collaboratively across the COE team, partner with People CoE Team to share analytics, reports and communicate resource gaps to Manager who will establish and maintain a diversified, highly-qualified pool of freelance staff

  • Leverage a workforce management tool (FMS) to help fulfill and support all requirements for scheduling, time & attendance, communication, and tasking & performance to help manage freelance/Part time employees

  • Support HR and Payroll teams to ensure Freelance HR Compliance, payroll accuracy and provide insight to workforce productivity.

  • Provide reports and analytics to Manager/Executives/Education COE to help identify training / education requirements and update records accordingly, help schedule trainings with Education CoE system, ensuring no oversights and double bookings

  • Share insights and knowledge gained through FMS analytics and reporting to deliver STD, YTD spend reports and sale productivity against hours

  • Effectively communicate and engage Freelance Community through FMS platform to ensure up-to-date information regarding company initiatives, scheduling, brand execution guidelines and expectations, and update records to provide reports/notifications to manager/executives on freelancer performance.

  • Be an ultimate ambassador for the freelancer community, supporting company policies by leveraging influencing skills

  • Enjoy meeting and interacting with people and demonstrate an enthusiastic and positive attitude

Provide System Administration:

  • Provide reports and analytics to help COE maintain a diversified, highly-qualified pool of On-Call/Freelance nationally

  • Ensure enough candidates are queued to sufficiently meet business demands across various segments (e.g. regional stores, brands, requisite skills, etc.)

  • Pull reports and analytics to identify retention / turnover to proactively engage with People CoE/HR / recruitment to source/pipeline additional talent as needed

  • Manage freelance management tool – including up-to-date employee data, monitor qualifications / certifications, availability

  • Effectively communicate and engage Freelance Community through FMS platform to ensure up-to-date information regarding company initiatives, scheduling, brand execution guidelines and expectations and update records to provide reports/notifications to manager/executives on freelancer performance.

  • Support HR and Payroll teams to ensure Freelance HR Compliance, payroll accuracy utilizing reports and analytics

  • Provide productivity reports on freelance performance to manager/leadership as requested

  • Liaise with People CoE/HR and serve as approver for freelancer day-to-day needs including shift swapping, and leave requests based on guidelines established by Manager/Brand/Field Executives

Support Brands and COE to reinforce for Guidelines:

  • Work with Manager/Field Executives and provide visibility via reporting/analytics to identify priority and fulfillment guidelines as it relates to scheduling (e.g. priority doors, specific events, days of the week, etc.)

  • Input freelance budget by brand, per direction of manager, to provide baseline for allocating resources within the budget and proactively identifying any issues via reports

  • Provide reports and analytics to Manager/Executives/Education COE to help identify training / education requirements and update records accordingly, help schedule trainings with Education CoE system, ensuring no oversights and double bookings

Provide Effective Schedule Deployment:

  • Ensure pool assigned to most relevant positions (e.g. skill set / qualifications, location).

  • Frequently assess expertise and performance to match talent to schedule / priority doors and review auto-match capabilities, reviewing notifications and dialing up discrepancies to manager as required for review / approval

  • Manage freelance management system – including up-to-date records of personnel, monitor qualifications / certifications, availability

Track Effectiveness

  • Utilize system to monitor fulfillment of assignments and notify managers of any issues

  • Provide reporting and analytics to manager/People CoE/Field Executives to help identify highest performing talent via productivity and in-store feedback on performance

Qualifications

  • 2 years experience

  • Ability to understand business and freelancer role to business.

  • Ability to understand day-to-day life of freelancer, different freelancer assignments/responsibilities as they align with shifts

  • Ability to perform some level of analysis about the freelancer (skill set, experience) the shift (brand, who working for, type of retailer, work to be performed, location) to make the appropriate match.

  • Ability to identify gaps in freelance coverage for a market or by skill set with proactive conversation to Freelance Manager to tee up the shortfall and identify ideas on how to obtain new freelance candidates or cover within existing pool.

Job: Administrative

Primary Location: Americas-United States

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Job Number: 183055