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The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

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The Estee Lauder Companies Manager of Retail Sales and Operations, MAC - Maryland 2 in United States

Manager of Retail Sales and Operations, MAC - Maryland 2

Brand: MAC



The MRSO is responsible for overseeing sales and training and development for their region and supporting the marriage of art and commerce. This involves managing and developing talent and capabilities of Retail Managers and Trainers, overseeing execution of regional training strategy in collaboration with RMATs, managing the regional budgets and overseeing events programming. The MRSO is responsible for demonstrating learning agility when directing the Retail Sales and Artist Training & Development teams to ensure sales, training and customer service objectives are met with excellence in execution.




  • A minimum grade 12 education paired with an undergraduate degree.

  • Preferred degree in Business or Business development.

Job-Related Skills:

  • Leadership training, public speaking experience, communication skills, plan/budget skills, training experience.

  • Comfortable managing and supervising people.

High-Touch Leadership Competencies

  • Develops Talent and Capabilities - Identifies and cultivates essential skills and attributes to maximize individual contribution and engagement.

  • Demonstrates Learning Agility - Ability to anticipate change, face reality, draw conclusions, and swiftly mobilize to adapt to changing needs and demands.

  • Strives for Excellence in Execution - Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures.

Job-Related Experience:

  • years previous experience in a similar atmosphere.

  • Experience in the cosmetic field preferred.

  • Management experience required.

Analytical/Interpretive Skills:

  • Training and coaching new and existing employees.

  • Ability to address and resolve employee conflicts and to function in a fast-paced environment.

Additional Requirements:

  • Demonstrate flexibility an ability to manage change.

  • Embrace the company’s corporate philosophy.

Job: Retail - Corporate

Primary Location: Americas-United States

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Number: 191070