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The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

Job Information

The Estee Lauder Companies Crew Member, Foschini V&A Waterfront in Western Cape, South Africa

Crew Member, Foschini V&A Waterfront

Brand: Smashbox


Position Summary:

  • Achieve all Brands key performance indicators and targets

  • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.

Key Roles & Responsibilities:

Customer Service & Sales

  • Achieve Sales Targets

  • Recruit new customers

  • Monitor competitor Brands

  • Provide welcoming, personal, professional service to all customers at all times.

  • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.

  • Suggest groups of appropriate products and colours to meet and exceed customer’s needs.

  • Perform professional and appropriate makeup applications to achieve the look the customer desires.

  • Obtain customer data for CRM system or other client list as required and keep updated

  • Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.

  • Adhere to current “good counter practices” e.g. – Pre-booking

  • Pull customers from floor for Smashbox make up lesson

  • Give great internal customer service and develop good working relationships with colleagues.

  • Be punctual and manage time on counter effectively.

  • Keep informed about products, company information and store information.

  • Actively participate in events and new product launches and ensure 100% sell through within 6 weeks

  • Actively participate in Smashbox training sessions and partnered store mandatory training sessions.

  • Inform customers timeously about promotions & events

  • Ensure all sales are recorded according to standard

  • All customer returns to be handled according to policy

  • Ensure in store promotions are organised effectively and timeously

  • Ensure that attendance is punctual and professional

  • Ensure personal hygiene levels are at a high standard

  • Ensure discontinued stock is removed

  • Ensure cleaning tools, testers are stocked and in good condition

  • Ensure display is per merchandising guideline

  • Assist in Inventory Management

  • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.

  • Communicate low on stock and out of stocks to the Retail Manager.

  • Assist in the proper rotation of stock

  • Ensure there is sufficient stock for all promotions

  • Maintaining work environment

  • Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.

  • Maintain tester units in proper schematic order

  • Replace any broken or damaged products authorized by Manager.

  • Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.

  • Inform management of any store maintenance or Health and Safety issues which might lead to accidents.

  • Assist with inventory counts.

  • Be responsible for booking lessons.

  • Adhere to proper security procedures regarding handling of cash and assets.

  • Weekly top SKU counts

  • Record all sales on a daily basis

  • Consolidate sales records weekly and then monthly as per required standard

  • Ensure stock counts are done monthly and recorded timeously

  • Ensures reports are submitted accurately and timeously

  • HR reporting as per HR deadlines


  • Grade 12

  • Beauty Certificate or similar

  • Retail Cosmetics Experience

  • Ability to work retail hours

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-ZA-Western Cape

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 202780

All applications will be considered in accordance to the terms of the Estee Lauder Companies – South Africa Employment Equity Plan. Preference will be given but not limited to candidates from previously disadvantaged backgrounds provided they meet the inherent requirements of the job.