The Estee Lauder Companies Jo Malone London - Senior Stylist - Elys, Wimbledon - 40 Hours / 5 Days - Full-Time, Permanent in Wimbledon, United Kingdom

Jo Malone London - Senior Stylist - Elys, Wimbledon - 40 Hours / 5 Days - Full-Time, Permanent

Brand: Jo Malone London


Senior Stylist

Division / Department: Sales

Reports to: Boutique Manager

Direct reports: Stylists

Position Summary

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.

The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with administrative, opening and closing of the Boutique and housekeeping duties. The Senior Stylist will understand the individual sales and service goals of the Stylists and help them to achieve their goals by providing help, advice and motivation.

Responsibilities and tasks

  • Deliver exceptional customer service

  • Maximise sales performance and productivity

  • Team management

  • Communicate effectively

  • Build collaborative relationships across department store

  • Create, organise and execute in store events

  • Effectively manage stock and inventory

  • Maintain high VM standards and work environment

  • Complete any administrative tasks to a high standard and in a timely manner

  • To be aware of competitor activity and to drive an omni-channel approach


The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.

  • The ability to provide inspirational, authentic and personalized customer service

  • Proven track record of achieving and/or leading a team to achieve sales and customer service targets

  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Estee Lauder Companies is an equal opportunities employer.

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-Wimbledon

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 194565

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.