The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.
The Estee Lauder Companies Jo Malone London - In Store Coach - Jo Malone London Free Standing Store, Windsor - 30 Hours / 4 Days - Full-Time, Permanent in Windsor and Maidenhead, United Kingdom
Jo Malone London - In Store Coach - Jo Malone London Free Standing Store, Windsor - 30 Hours / 4 Days - Full-Time, Permanent
Brand: Jo Malone London
Division / Department: Sales
Reports to: Boutique Manager
Direct reports: Stylists
At Jo Malone London, bringing the
brand’s generosity to life within our boutiques through exceptional customer
service is paramount. Fragrant fun, curiosity and kindness are key. In this
role you will truly be the host with the most, entertaining visitors from
across the globe and showcasing The World of Jo Malone London™ to our
customers, global colleagues, and corporate clients and media contacts. Creativity
is our day to day. From the signature Hand and Arm massage to hosting wedding
consultations where you will help people bottle some of their most precious
memories. From floral crowns to graffiti artists, chocolate tasting and cocktail
master classes, our services and events are the talk of the town.
responsibility is to provide outstanding customer service to each customer and
to deliver on service goals. Other responsibilities include, but are not
limited to, maintaining the store environment, operations, assisting with
administrative, opening and closing of the Boutique and housekeeping duties. The
Senior Stylist will understand the individual sales and service goals of the
Stylists and help them to achieve their goals by providing help, advice and
Responsibilities and tasks
Deliver exceptional customer service
Maximise sales performance and productivity
Build collaborative relationships acrossdepartment store
Create, organise and execute in store events
Effectively manage stock and inventory
Maintain high VM standards and workenvironment
Complete any administrative tasks to a highstandard and in a timely manner
To be aware of competitor activity and todrive an omni-channel approach
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
The ability to provide inspirational, authentic and personalized customer service
Proven track record of achieving and/or leading a team to achieve sales and customer service targets
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Estee Lauder Companies is an equal opportunities employer.
We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Windsor and Maidenhead
Job Type: Standard
Job Number: 199442
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.