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The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

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The Estee Lauder Companies Manager, Retail Operations, MAC TR HK/MC/TW in Yau Tsim Mong, China

Manager, Retail Operations, MAC TR HK/MC/TW

Brand: Estée Lauder Companies


Ensure CustomerGrowth

  • Maximize retail sales.

  • Manage customer inventory level.

  • Ensure net sales performance and deliver plan by door.

  • Drive product sales by category.

  • Grow market share for each account.

  • Build a strong and sustainable relationship with the customers.

  • Responsible for Brand image and highest possible standards utilizing existing guidelines.

  • Upgrade Brand image in Travel Retail Accounts

  • Plan and manage sales effort for Travel Retail Accounts (via SRMs, RM’s, ACs, 1 st Key Artists & Artists)

  • Assist RD to develop area brand strategies.

  • Maintain effective communication with all departments, including AT&D, Sales Administration, Marketing, Public/ Artist Relations.

  • Ensure communication is made daily with every store, either by store visit or by phone.

  • Work with AT&D to develop skills and reinforce training initiatives at the retail level. Recommend specific training and strategies to address the individual store needs.

ManagesOperational Effectiveness

  • Budget preparation, follow up and adaptation to regional needs.

  • Responsible for the achievement of budget goals : Sales, OPEX, NOP

  • Responsible for the timely sell-in of all programs according to Brand Marketing Strategy and to specific market needs.

  • Ensure correct product mix and assortment.

  • Ensure pricing is submitted to retailers on a timely basis.

  • Preparation of Counter Space & Location, Terms & Conditions, Marketing calendar, Marketing support negotiation materials.

  • Negotiates Marketing Calendar & Marketing Support directly when possible.

  • Negotiates product selection and new product launches with Travel Retail buyers.

  • Implement pricing guidelines and manages sales and expenses budgets.

  • Plan and schedule store openings events, marketing and advertising for new openings with partner.

  • Plan and schedule retail / special events / workshops as well as post-event evaluation

  • Responsible for image and presentation of M∙A∙C in store; enforces merchandising guidelines including ordering and installation of collateral for major promotions, employee image.

  • Visits main doors regularly to ensure sales goals are achieved and proper counter management is executed.

  • Ensures that SRMs, ACs, RM’s 1 st Keys Artists & Artists achieve objectives in all doors.

ImprovesBusiness Processes

  • Becomes the brand’s regional expert: knows and understands competitive dynamics ie. Retailer relationship, market share, competitors, rankings, investments, strengths and weaknesses.

  • Evaluates new distribution opportunities. Reviews current distribution.

  • Advises Regional Director of competitive actions and makes suggestions for tie-in.

Leads andDevelops People

  • Provides Leadership to the team by establishing clear vision, goals and objectives, and communicating them clearly to the team.

  • Responsible for the recruitment, induction, & management of SRMs, RMs, ACs, 1 st Key Artists, Artists

  • Develop and provide Retail Management training programs for SRMs, RMs and ARMs.

  • Supervises the China AT&D team to ensure business focus and priorities are aligned with AT&D focus.

  • Partner with Artist Training & Development Manager to ensure he/she is up to date with all matters relating to AT&D needs of the TR China team.

  • Motivate and evaluate the team; sets sales targets, executes incentives.

  • Acts with integrity – honors commitments and behaves consistently.

  • Sets and communicates high workplace operating standards, values and expectations.

  • Provides input in setting performance objectives for team.

  • Adheres to M∙A∙C image guidelines and is an example to the team.

  • Clearly communicates priorities and required results with team.


  • University degree level qualification

  • 3-4 years of sales and marketing experience(including supervisory experience)

  • Fluency in English and knowledge in anotherregional language is an advantage.

  • Strong negotiating skill and excellent communicator(verbal and written). Able to persuade, engage and relate to a range of people

  • Able to lead and develop new and junior staff

  • A leader, and a strong team player

  • Willing to travel up to 50% of the time

  • Awareness of fashion and trend

  • Passionate about the M.A.C brand

  • Dazzling and dynamic personality

Job: Sales

Primary Location: Asia Pacific-CN-91-Yau Tsim Mong

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 50 % of the Time

Job Number: 1914913